01Delete From the App or Web Dashboard
This is the fastest route and it is available on every platform.
- Mobile app: open the Me tab, then Security, then Delete account.
- Web dashboard at app.jakstoc.com: open Settings, then Security, then Delete account.
You will be asked to confirm with your password. Once confirmed, your account is scheduled for deletion and you are signed out of every device.
02Delete Without Signing In
If you cannot sign in, use the request form at the bottom of this page. Enter the email address on the account and we will send it a confirmation link. Nothing is deleted until you click that link, which stops anyone else from deleting your account by typing your address.
The link expires after 24 hours. You can also email [email protected] from the address on the account and a person will handle it.
03What Gets Deleted
Deleting your account removes your profile and the records you created in JAKstoc.
- Your name, email address, phone number, job title and profile photo.
- Your password, PIN, biometric grants, sessions and registered devices.
- Awards you created or managed, along with their budgets, expenses, receipts, reports and tasks.
- Approvals you recorded, comments you wrote, time entries and timesheets.
- Your notifications and referral records.
Because awards and their financial records are removed with the account, deleting a manager account will remove work that colleagues in your organisation can currently see. If you only want to leave the organisation, ask an administrator to remove your access instead of deleting the account.
We keep the audit log, with your name detached from it. The log records actions taken across your whole organisation, and removing it would delete other people’s records as well as yours. Entries you created will show as taken by a deleted user.
04How Long It Takes
We hold the account for 30 days after the request, then delete it permanently. The grace period exists so an accidental or malicious request can be undone.
During those 30 days you can cancel by signing in and choosing Cancel deletion in the same Security screen, or by emailing [email protected]. After 30 days the deletion is permanent and we cannot recover the data.
05Subscriptions and Billing
Deleting your account does not by itself cancel a paid subscription. Cancel the subscription from your billing settings, or email [email protected] and we will cancel it with the deletion request.
We retain billing and tax records where the law requires us to, separately from your account, and we do not use them for anything else.
06Questions
Email [email protected] and a person will reply. If you want a copy of your data before you delete it, ask and we will send an export first.